F&B SaaS Going Global
Notes on the real operating questions that appear when restaurant brands and software enter new markets.
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When a restaurant runs GrabFood, foodpanda and ShopeeFood at the same time, receiving orders is only the beginning. The real challenge is unifying menus, order states, kitchen operations, refunds and reconciliation into one restaurant workflow.
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A three-layer framework for balancing localisation and standardisation - without turning a global restaurant SaaS product into endless customer projects.
How restaurant SaaS managers can use AI for market research, localisation, cross-cultural communication, and better decisions - without giving up accountability.
After spending two weeks reviewing eight leading POS systems in Hong Kong, I came away with more than a scorecard. Here are my four conclusions about the market: monthly fees behave more like a tax than a service, feature bloat solves a problem that barely exists, delivery integration is redrawing the competitive landscape, and the 80% of businesses being overlooked are small merchants.
A practical comparison of 8 POS systems in Hong Kong - Eats365, iCHEF, Gingersoft, PinMe, DimOrder, Caterlord, Tappo, and Seito - scored across 6 dimensions. No affiliate links, just honest analysis to help you pick the right system.
You don't need to become a marketing expert to win online. From setting up Google Business Profile to navigating local platforms across Hong Kong, Southeast Asia, Australia, and North America - here's what actually works when helping restaurants go digital.
A panoramic analysis of the global F&B SaaS market: market size, competitive dynamics, cultural differences, and a decision framework for choosing your first overseas market.
There are no standard answers yet. These are the questions I will keep returning to.
I have spent years working across restaurant software, store operations, and product design. This is where I examine the questions that remain after the meetings end. Articles draw on first-hand experience, public sources, and personal judgement. They do not represent any company's official position.
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